Focusing on raising Emergency Medicine performance makes our group the region’s leader.
As a regionally focused medical group, MESA’s Emergency Medicine Programs set the standard by which all other groups in the region are measured. Bottom-line results for your hospital are at the center of all the emergency department services we provide to our client partners.
Beginning with our reputation for attracting only the finest, most qualified emergency physicians to our group and our stable, consistently successful emergency management programs, we know the Emergency Medicine dynamic better than anyone. We also know what it takes to make your hospital’s emergency room run more efficiently. We work with hospitals throughout the region to raise the standard of their door-to-doctor times, quality care for their patients and emergency physician performance.
Emergency Medicine Programs
Patient Satisfaction Program.
MESA Medical Group understands the importance of patient satisfaction, and its providers share a dedication to maximizing patient satisfaction scores. An unprecedented patient call-back program was developed by MESA Medical Group with staff employed to personally contact every patient in participating facilities to voice our appreciation and concern after their visit, ask several brief questions about their care, and provide an opportunity for their feedback and/or to direct further follow up in cases of persistent medical issues. The formatted questions can be customized if an individual hospital administration so desires. MESA Medical Group providers participate in patient satisfaction education and receive regular feedback to reinforce our initiative to always be raising standards in patient satisfaction.
MESA Medical Group’s physician-led consulting team knows what it takes to keep your emergency department running smoothly. Everything from operational efficiencies and compliance to risk management, cost control and patient satisfaction—MESA Medical Group will develop an emergency department that positively impacts both patient and employee satisfaction. Specifically, some of the outcome indicator studies include:
- Patient acuity
- Patient demographics
- Emergency department procedures
- Readmission rates
- Medical staff interaction
- Lab processes
- Resource utilization
- Radiology and diagnostics
- Patient interaction
- Door-to-doctor times
- Patient satisfaction scoring
MESA Medical Group offers a risk management program focused on reducing risk and adding positive outcomes through increased awareness, physician and advanced practice provider education and a practical process of constant evaluation and documentation of your patients. Any risk management concerns that arise are dealt with immediately and aggressively. MESA Medical Group believes that the medical environment and the emergency medicine field in particular demands continual vigilance and active participation by all providers to maximize quality of care and reduce the ever-present liability.